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Custom ERP / CRM Systems

Stop running
your business on
spreadsheets
and hope

We build custom operating systems for growing businesses. Replace Excel chaos with one connected system designed around how you actually work.

0
Projects delivered
0
Across sectors
2–4 Wk
First version live
0
Manual work reduced
Solutions

Challenges you can solve
with Duck Agency

We've built systems across 8 industries. These are the operational problems we solve most often — and the ones we solve best.

ERP

Order & Inventory Management

One system for orders, stock, production, and logistics. Real-time margin visibility — no spreadsheet juggling.

CRM

Sales Pipeline Without the Chaos

Automated follow-ups, full pipeline visibility, complete client history — one place your team actually uses.

DOC

Proposals & Document Generation

Contracts, invoices, proposals — generated in minutes from your data. Zero copy-pasting, zero errors.

OPS

Service & Team Operations

Scheduling, task routing, quality checks, billing — all connected. Built for agencies, call centers, and service teams.

PORT

Client Portals & Status Visibility

Clients check their order or project status themselves. Cut support emails by 30–50% with a branded portal.

AI

AI Automation & Tool Integration

Your tools connected, your data flowing. AI added where it genuinely removes work — not just for show.

ROI Calculator

How much is manual
work really costing you?

Enter your team details and see exactly how much you'd save by automating 30–60% of manual operations.

$
ppl
Your current annual labor cost on operations: $420,000

Your potential savings

If we automate this % of manual work

1 Year
3 Years
5 Years
10 Years
30% saved
40% saved
50% saved
60% saved

Automation is not a cost. It's an investment.

The average custom system pays for itself within the first quarter.

How We Do It

Automation built on
modern tech

No bloated enterprise software. We pick the right tool for each job — fast to ship, cheap to run, easy to evolve.

N/C

No-Code

Visual databases, automated workflows, client portals — built without traditional code. Fast to ship, easy to adjust as your business grows.

L/C

Low-Code

Custom business logic, complex integrations, edge cases — where no-code stops, we extend with the right technical layer.

AI

AI Agents

Document processing, intelligent routing, smart search — AI deployed where it genuinely removes work, not just for demos.

API

Integrations

Email, CRM, accounting, logistics — connected via APIs so data flows automatically between your existing tools.

DB

Custom Databases

Structured data replacing spreadsheet chaos. Single source of truth for products, clients, orders, and finances.

UX

Internal Tools & Portals

Clean dashboards, forms, and reports your team and clients actually use. Right info for the right person at the right time.

Case Studies

Real systems.
Real results.

View All Projects →
Manufacturing / Production

Full Operating System — Corporate Merchandise Producer

Built a complete ERP: product catalog syncing across websites, automated accounting, design approval workflows, logistics and order management. Replaced dozens of disconnected spreadsheets.

-40%manual work
Engineering

Automated Request Processing System

System handling request intake, calculations, status tracking, technical documentation, and task routing between departments. Replaced a 5-person manual process.

+63%faster processing
Corporate Travel

Corporate Travel Proposal System

Tour builder with automatic cost calculations, document generation, and client-facing interfaces. Proposals that took days now take minutes.

10 minvs 2-3 days
B2B Distribution

Full ERP + CRM for Distributor

Inventory tracking, order management, automated invoicing, client CRM, and real-time dashboards. Thousands of SKUs under control.

100%data accuracy
Staffing

Student Jobs Matching Platform

Full platform with worker database, job matching, Telegram bot, mobile app, and work history tracking. Automated assignment coordination.

4,000+registrations
Creative Services

Retouching Management System

Full production pipeline with client portals, SLA tracking, automated invoicing via QuickBooks, and real-time project visibility.

100%automated invoicing
Our Process

From chaos to running
system in weeks

01

Process Audit

We observe how your team actually works. Not what you think happens.

02

System Design

Architecture built around your real workflows. Right tools for the job.

03

Build + Validate

First working version in 4 weeks. Iterate fast with your team's feedback.

04

Team Onboarding

Clean interfaces your team will actually use. Training and documentation included.

05

Evolve + Scale

System grows with your business. Monthly support, optimizations, new features.

Free Self-Audit

How ready are your
operations for automation?

Answer 8 quick questions and get a personalized operations readiness score. Takes 2 minutes.

Question 1 of 8

How does your team track client data and deals?

How long does it take to generate a client proposal or report?

What happens when a key team member goes on holiday?

How do you get a real-time picture of business performance?

How often do errors (wrong data, missed follow-ups) cause problems?

How long does it take to onboard a new team member?

How many different tools does your team use daily?

To scale revenue by 50%, what would you need most?

What We Do

Three ways to
work with us

Every engagement starts with understanding how your business actually works. Not how you think it works.

01

Process Audit + System Design

We map your real operations, identify where time and money leak out, and design a system architecture that fits your business.

  • Deep-dive into actual workflows
  • Gap and waste identification
  • Custom system blueprint
  • Tool recommendations
Learn More →
02

Full Operating System Build

Custom ERP/CRM built around your processes. Not a template. Not a rigid tool. A connected system that works how your business works.

  • Custom modules per department
  • End-to-end automation
  • First version in 4 weeks
  • Integration with existing tools
See Examples →
03

Ongoing Support + Evolution

Your business changes. Your system should change with it. Monthly retainer for support, optimizations, and new features.

  • Dedicated support team
  • Lead + backup developer
  • Monthly optimizations
  • AI feature integration
Our Tech →
Impact

What clients
notice first

0
Manual work reduced
0
Faster request processing
0
Fewer data errors
0
Proposal generation (was hours)
0
NPS score growth
0
Replaces 5-10 disconnected tools
No-Code & AI

Tools you can start
using today

You don't need a developer to start improving your operations. Here are tools non-technical founders can set up themselves. All free or have free tiers.

AI Meetings

Fathom

AI meeting recorder that auto-generates notes, action items, and summaries. Stop losing decisions in Zoom calls. Just focus on the conversation.

fathom.video — free plan available
CRM / Sales

Monday.com

Has ready-made CRM templates you can use instantly. Track leads, deals, follow-ups without building anything. Good enough until you outgrow it.

monday.com — free CRM templates
No-Code DB

Airtable

Like a spreadsheet that actually does things. Track inventory, clients, tasks, projects. Works like Excel but with real structure. Great for getting organized.

airtable.com — free for small teams
No-Code Automation

Make

Connect apps, automate workflows, and move data between systems — all visually, no code required. More powerful and flexible than basic automation tools.

make.com — free tier available
Knowledge Base

Notion

Document your processes, create team wikis, manage projects. If your onboarding is "shadow Dave for a month," Notion is step one to fixing that.

notion.so — free for personal use
Scheduling

Calendly

Stop the "when are you free?" email chains. Share a link, people book a time, it shows on your calendar. Saves hours of back-and-forth every week.

calendly.com — free basic plan
Async Video

Loom

Record quick video messages instead of writing long emails. Explain processes, give feedback, onboard new people. Faster and clearer than text.

loom.com — free plan available
Task Management

TickTick

Capture every task, organize by project, and build a trusted system using the GTD (Get Things Done) methodology. Stop losing track of what needs to happen next.

ticktick.com — free plan available

These tools are great starting points. When your business outgrows them and you need everything connected in one system, that's where we come in.

Ready to stop
firefighting?

Book a free discovery call. No pitch, just clarity on what's possible for your operations.

Book a Free Call